Contact Us
Have any queries?
We're here to help.
24/7 Self Support
🔗 https://fitness.orm509.euginda.com/
Find setup guides, troubleshooting tips, and product manuals — all available 24/7.
Warranty & Returns
View our Warranty Policy here — and our Return Policy here.
Quick, fair, and hassle-free support for every PRIMEFIT purchase.
Contact Support
📞 Call / SMS: +1 (720) 555-8234
💬 WhatsApp: +1 (720) 555-8234
📧 Email: support@primefit.com
Mon–Fri 9am–5pm MST | Sat 9am–3pm MST
Don't sweat the small stuff.
Your fitness journey starts here.
GENERAL FAQ
You can reach us via phone Monday through Friday, from 9am-5pm MST, or Saturday from 9am-3pm MST. You can also reach us via email or the “Contact Us” form and our team will respond within 24 business hours.
Phone: +1 (720) 555-8234
Email: support@primefit.com
We are happy to offer a few different discounts for our customers. At this time we offer:
Free Shipping for U.S. customers.
Local Pick-up Discount (coming soon to select locations) – applied at checkout when selecting Local Pick-up.
10% on purchases up to $2,500
12.5% on purchases between $2,500 and $7,500
15% on purchases above $7,500
We cannot combine orders after an order has been placed. If you need to make any changes, please reach out right away. We will do our best to edit orders, however, once the order has started going through the shipping process, we are unable to make any changes or edits.
We try to get orders out as fast as possible. If you need to cancel, please either fill out the form below, or email us at support@primefit.com immediately with CANCEL in the subject line to see if we are able to accommodate.
Please keep in mind that cancellations are not guaranteed if the order is too far along in the shipping process. We apologize for any inconvenience our quick shipping turnaround may cause.
Please reference our Returns and Cancellation policy.
We are currently unable to hold orders. All orders will be shipped within the time frame listed in your order confirmation email.
If you would like to make a return, please fill out the form below or reach out to our Customer Support team at support@primefit.com. Please note, returns must be initiated within 30 days of item delivery/pick-up.
Please reference our Returns and Cancellation policy.
It will take 5–7 business days to process a return. Once we process your refund, it will take 24–48 hours for the funds to return to your account. If you have received an email confirmation from us for your refund and 48 hours have passed and you do not see your funds, please reach out to your bank. If you did not receive an email confirmation from us for your refund, please reach out to our team so we can look into this.
SHIPPING FAQ
In-stock items usually ship within 48 hours (excluding weekends), at which time you’ll receive an email with tracking information. If your order has multiple items, there will be multiple tracking numbers that could be delivered at different times.
If you purchased a backordered item, you will receive an additional tracking email once your backorder date approaches.
Please note these ship dates are estimates, and are subject to change.
In most cases, we are unable to update or cancel orders once they have been placed. We will do our best to facilitate such requests. Please email support@primefit.com for further assistance.
Visit the order confirmation page by clicking the link in your order confirmation email.
If your order shipped via a major carrier (e.g., FedEx, UPS), it may have shipped in multiple packages, but you would have received only one master tracking number. If you plug your tracking number into the carrier’s website, it will show “1 of X pieces” at the top of the page. If you click that option, you can see all the other packages in that shipment.
If you are still having issues or are missing items, please email us at support@primefit.com.
Once you place your order and have received your order confirmation email, you can then schedule an appointment online. You will need to do this within 30 days of placing your order.
You can schedule that appointment here: Local Pickup Appointment Scheduler (link to be added).
Local Pick-Up Hours:
Colorado (main location): Mon–Fri 9am–4pm MST
Store Hours:
Monday – Saturday: 9am–5pm local time
Please note that the inventory available through the showroom is identical to the inventory available through our website. If your cart does not show Local Pickup as a shipping method option, that means some of your items are not available for pickup. Feel free to email Customer Support at support@primefit.com if that is the case so we can assist you!